Practical information

• IN CASE OF A CANCELLED SHOW

> You bought your ticket(s) on www.biennale-cirque.com or through the Fnac-Francebillet network 
(Fnac, Carrefour, Géant, Magasin U, Intermarché, Fnac.com, Francebillet.com, Carrefour.com…)

As soon as you receive the cancellation email from Fnac-Francebillet, please follow the instructions in the email. If you have difficulty understanding French, please contact us, we will help. The refund procedure may be different depending on the type of ticket. After receiving the cancellation email, you can make your refund request directly on the online platform indicated in the email: https://annulation.francebillet.com [in French]

If you bought your tickets at a physical point of sale in a store without providing an email address, we invite you to return to the point of sale in a few days or to send an email to service.report@francebillet.com with your order number (starting with G on your ticket), so that the service can send you your transaction number, which is necessary to request a refund on the platform.
For more information: https://www.fnacspectacles.com/service/information-annulation-report-7238410713325345663-lt.htm [in French]

Please note: Refunds will only be possible once you receive the cancellation email from the sales network where you purchased your tickets.
Due to an exceptional volume of cancellations, the processing of refund transactions for the different sales networks may take longer than normal. We thank you for your patience and understanding.

> You bought your ticket(s) in the Ticketnet/Ticketmaster network 
(Auchan, E.Leclerc, Cultura, ticketmaster.fr) :
As soon as you receive the cancellation email from Ticketnet/Ticketmaster, please follow the instructions in the email. The refund procedure may be different depending on the type of ticket.
For more information, please contact us: https://help.ticketmaster.fr/hc/fr

> You purchased your ticket(s) directly from the venue 
Please request your referral directly from the venue.


• IN CASE OF A POSTPONED SHOW
As soon as you receive the email from Fnac-Francebillet notifying you of the postponement, please follow the instructions in this email (see the procedure for a canceled show above). 
> For shows that have been postponed until the Entre-Deux Biennales festival in 2022, check the BIAC website and its social networks to be informed of the program as soon as it becomes available.
Please note: Tickets for BIAC 2021 will not be valid for the rescheduled dates.
> For shows postponed to another time of the year, please contact the venue that has programmed the show.
 

• IN CASE OF A CHANGE IN THE SHOW'S TIME
You will receive an email informing you of the schedule change.
You don't have to do anything, your ticket is valid for the new time.

Derviche
> The performance scheduled for 09/02 at the Théâtre de Fontblanche is postponed until the Entre-Deux Biennales 2022.
> The performance scheduled for 13/02 at the Palais des Congrès in Digne-Les-Bains is postponed until 29/01/2022 at 9pm.
> The performance scheduled for 17/02 at the Cité du Livre is postponed until the Entre-Deux Biennales 2022 and will be held on 25/01/2022.

Desiderata
> The performances scheduled for 29, 30 & 31/01 at Archaos are postponed until the Entre-Deux Biennales 2022.

FIQ! (Réveille-toi !)
> The performance scheduled for 20/02 at the Palais des Festivals is postponed.
> The performance scheduled for 23/02 at the Théâtre le Forum has been postponed until 05 & 06/10/2021.

Fuges VR, Réalité mixte
> The performances scheduled for 03/02 and 06/02 at the Cité du Livre are postponed until the Entre-Deux Biennales 2022.

Jamais en retraite
> The performance scheduled for 30/01 at the Théâtre de Fontblanche is postponed.

Je tirerais pour toi
> The performance scheduled for  07/02 at the Bourguette tent is postponed.

L'Homme canon
> The performances scheduled for 30/01 at the Théâtre Massalia are postponed until the Entre-Deux Biennales 2022.

La 8ème balle
> The performance scheduled for 22/01 at the Espace de la Confluence is postponed.

La Chute des anges
>  The performances scheduled for 10, 11 & 12/02 at the Théâtre National de Nice are postponed.

La Dystopie des heures creuses
>The performance scheduled for 23/01 à La Loly Circus is postponed.

Les Flyings
> The performances scheduled for 21 & 22/01 at the Théâtre du Bois de l'Aune are postponed.
> The performances scheduled for 04 & 05/02 at the Théâtre National de Nice are postponed.

Mule
> The performance scheduled for 19/02 the Théâtre le Sémaphore is postponed.

Renversante
> The performance scheduled for 20/02 at the MAMAC de Nice is postponed.

Speakeasy
> The performance scheduled for 12/02 at the Espace Nova is postponed.

TAF
> The performance scheduled for 26/01 at the Forum Jacques Prévert is postponed.

Terces
>  All January and February performances are postponed until the Entre-Deux Biennales 2022.

The Ordinary Circus Girl
> The performances scheduled for 12/02 and 13/02 at the Cité du Livre are postponed until the Entre-Deux Biennales 2022.

À nos vertiges
> The performance scheduled for  31/01 at the Garance are cancelled.

Bakéké
> The performances scheduled for 19, 20, 21, 22,23/01 in the Cavaillon area are cancelled.
>  The performance scheduled for 12/02 at the Daki Ling is cancelled.
> La représentation du 07/02 at the La Maison des Arts de Cabriès is cancelled.

Celui qui tombe
>  The performances scheduled for 22, 23, 24/01 at the La Criée are cancelled.

Columbia Circus
>  The exhibition planned from 29/01 to 21/02 is cancelled.

Cosmos
>  The performance scheduled for 03/02 at the KLAP is cancelled.

Dans ton cœur
>  The performances scheduled for 04, 05, 06, 07/02 at the Cité des Arts de la Rue are cancelled.

Des gestes blancs
>  The performance scheduled for 03/02 at the KLAP est annulée.

Des sabots et des ailes
>  The performances scheduled for 28, 29, 30 /01 at the théâtre des Calanques are cancelled.

ELLE/S
>  The performances scheduled for 30, 31/01 at the Village Chapiteau are cancelled.

Ether
>  The performance scheduled for 29/01 at the Théâtres en Dracénie is cancelled.
>  The performances scheduled for  03, 04/02 at the Zef-Merlan are cancelled.
>  The performance scheduled for 11/02 in Antipolis is cancelled.
>  The performance scheduled for 20/02 at the théâtre de Fos is cancelled.

FIQ! (Réveille-toi!)
>  The performances scheduled for 12, 13 & 14/02 at the théâtre de Grasse are cancelled.
>  The performance scheduled for 02/02 at the Théâtres des Salins is cancelled.

Fractales
>  The performance scheduled for 19/02 at the Théâtres Durance is cancelled.

Heroes
>  The performances scheduled for 12, 13/02 at the Théâtre des Calanques are cancelled.
>  The performance scheduled for 10/02 at the Théâtres Durance is cancelled.

Jamais en retraite
> The performances scheduled for 23, 24/01 at the Archaos are cancelled.

Je suis Carmen
> The performances scheduled for 05, 06, 07, 12, 13, 14, 19, 20 & 21/02 at the Village Chapiteau are cancelled.

Je tirerais pour toi
> The performance scheduled for  27/01 at the Théâtre Antoine Vitez is cancelled.

Kilomètre zéro
> The installation planned for 22 to 31/01 at the La Criée is cancelled.
> The installation planned for 4 to 7/02at the Citée des Arts de la rue is cancelled.

L'Absolu
>  The performances scheduled for 14, 15, 16, 19, 20, 21, 22, 23, 26, 27, 28, 29, 30/01 are cancelled.

L'avis bidon - Face A
>  The performances scheduled for 11, 12, 13, 14, 19, 20/02 at the Tent Village are cancelled.

L'Enquête
>  The performances scheduled for 12, 13, 14/02 at the Veille Charité are cancelled.

L'Homme canon
>  The performance scheduled for 27/01 at the Garance is cancelled.

La grande perte de poids
>  The performance scheduled for 03/02 is cancelled.

Le Lac des cygnes
>  The performances scheduled for 05, 06, 07/02 at the Archaos are cancelled.

Le membre fantôme 
>  The performances scheduled for 30, 31/01 at the chapiteau la Bourguette are cancelled.

Le Pas Grand-chose
>  The performance scheduled for 19/01 at the  Théâtre de l’Olivier is cancelled.
>  The performance scheduled for 21/01 at the  Zef Le Merlan is cancelled.

Le Poids des Nuages
> La représentation du 20/01 at the ’Espace de la Confluence is cancelled.
> Les représentations du 23, 24/01 at the  Archaos are cancelled.

Les Flyings
> La représentation du 19/01 at the Théâtre d’Arles is cancelled.

Les Paroles impossibles
> Les représentations du 02, 03/02 au Théâtre du Gymnase are cancelled.

Monsieur Mouche
> La représentation du 20/01 at the Collège Gérard Philipe is cancelled.

Parallèle 26
>  The performance scheduled for 24/01 at the Scène 55 is cancelled.
>  The performances scheduled for 30 & 31/01 at the Criée are cancelled.
>  The performance scheduled for 13/02 at the Salle Guy Obino is cancelled.

Ploie sous mon poids
>  The performance scheduled for 30/01 at the Espace Chapiteaux de la Mer is cancelled.

Respire, une traversée funambule 
>  The performances scheduled for 23, 24/01 at the  Vieille Charité are cancelled.

TAF (Tout à faire)
>  The performance scheduled for 05/02 at the Espace NoVa is cancelled.

Time to Tell 
>  The performances scheduled for 19, 20, 21/02 at the Vieille Charité are cancelled.

Traits
>  The performance scheduled for 10/02at the Palais des Congrès de Dignes is cancelled.

VÃO 
>  The performances scheduled for 12, 13/02 at the Archaos are cancelled.

Yin Zéro
>  The performances scheduled for 04/02 at the Fondation Vasarely are cancelled.
>  The performances scheduled for  07/02at the Musée National Fernand Léger are cancelled.
>  The performances scheduled for 06/02 at the  Mucem are cancelled.

Since BIAC's first edition in 2015, we have paid particular attention to environmental, social, and civic issues.

Each edition of the BIAC is an opportunity to develop new initiatives and think about new operating methods, such as the reuse of materials, the rational use of resources, pooling, the optimization of energy use, and reducing waste. The Tent Village, which is a type of mini-city, offers a formidable opportunity to evaluate, measure, test, and experiment with green and socially progressive projects, as well as to measure the impact of our approach over a two-month period. At the end of the event, we will analyze our efforts and share our success stories and lessons with you.

Since BIAC's first edition in 2015, we paid special attention to environmental, social, and civic issues.

Each edition of the BIAC is an opportunity to develop new initiatives and to think about new operating methods, such as the reuse of materials, the rational use of resources, pooling, the optimization of energy use, and the reduction of waste. The Tent Village, which is a type of mini-city, offers a formidable opportunity to evaluate, measure, test, and experiment with green and socially progressivge projects, and to measure the impact of our approach over a two-month period. At the end of the event, we will be able to analyze ouor efforts and share our success stories and lessons with you.

For the 2021 edition, with the support of the ADEME green transition agency and the Region Sud, we are paying special attention to three major issues.

RESTAURATION

Local and short supply chains, organic or sustainable agriculture, vegetarian catering favored over meat-based meals.

ENERGY-CLIMATE

Wood heating and air mixing to reduce energy consumption and CO2 production, long-life LED bulbs for site lighting.

WASTE

Reduction, sorting, recycling of waste, adherence to the "Drastic on Plastic" charter for festivals, elimination of disposable plastic tableware, and reuse of waste for site development.

Good habits to adopt

Let’s all be careful and responsible at all times.

1. Wear a mask
2. Respect a distance of 1m or 1m50 between individuals
3. Wash your hands regularly
4. Do not shake hands or hug each other
5. Cough into your elbow and use disposable tissues
6. A maximum of six people at gatherings, whether they be indoor or outdoor

[ GENERAL CONDITIONS OF SALE ]

We thank you for complying with all the instructions that will be given to you at the venues as part of both the Vigipirate anti-terrorism plan and the health measures related to the Covid-19 epidemic.
To limit your waiting time and to allow the performance to start on time and in the best conditions, we recommend that you arrive at least 30 minutes before the beginning of the show.

Ticket sales: We encourage you to purchase your tickets on the internet to limit the lines and crowding at the venues. If you purchase your tickets at the on-site box office, please try to pay by credit card. If you do pay in cash, it would be appreciated if you have the exact change.

Conditions for attendance: Wearing a mask is now mandatory in all venues and under all tents. This includes for the length of the performance as well as when moving about the performance sites.
Hand sanitizer dispensers will be available at the entrance of each venue. All the reception personnel will be wearing masks, and Plexiglas protections will be installed at the ticket offices.
To respect the minimum distances between people required by the health guidelines, spectators will most likely be directed to specific seats. Even if your ticket is for a numbered seat, this may be modified at the time of the performance, depending on the conditions.

Discount tickets: Documentation must be provided at the entrance to the venue on the day of the show to justify the requested discount.

Late arrivals: Latecomers will not be admitted once the show has begun. Tickets are non-exchangeable. It is not possible to attend a performance on a day other than the date indicated on the ticket.

Cancellation: If for reasons related to the Covid epidemic, a show has to be canceled, we are committed to providing a refund (excluding booking fees). Some venues may offer you a voucher instead of a refund.

Vigipirate plan: Within the framework of the reinforced security for the Vigipirate anti-terrorism plan, all measures have been taken to ensure the safety of spectators. We thank you for complying with the instructions that will be given upon your arrival, including a systematic inspection of visitors/spectators and their bags. Bulky bags and luggage are not allowed.