Practical information

> Online

> FNAC network
Fnac stores, Géant stores, Système U stores, Intermarché stores
www.fnac.com - www.francebillet.com

Ticketnet network
Auchan, Leclerc, Carrefour, Cora, Cultura
www.ticketmaster.fr

> Digitick
www.seetickets.com

TO GET TICKETS FOR SHOWS

For the social work sector
Culture du Coeur
The Culture du Cœur programme offers tickets more info [in French]

For people under the age of 26
Pass e-Jeunes / Pass Culture
This programme gives access to an application 18-year-olds to have €300 for 24 months to discover and reserve cultural events. more info [in French]

For middle school students
The Collégiens de Provence card
This provides discounts for tickets. more info [in French]

For students
Aix Marseille University programme
This programme gives students a €5 discount on the reduced rate for the purchase of tickets for shows. Within the limits of available seats. more info [in French]

For the unemployed, welfare recipients, under 18s
Take advantage of a range of discounted seats for the entire Entre2 BIAC programme

Fnac members
Fnac card
Reduced rates possible with the presentation of the Fnac card or the Fnac network card more info   [in French]

For everybody
Mucem / Entre2 BIAC special
From 14 January to 6 February 2022, visitors with a ticket for Johann le Guillerm's Terces show on the J4 esplanade will benefit from a preferential rate of €9 (instead of €11) for the Mucem exhibitions. Reciprocally, on the presentation of a Mucem ticket, visitors will benefit from a reduced rate for the Terces show (offer valid 7 days after the visit to the Mucem). Available only at the Mucem ticket booths and at the Johann le Guillerm tent on the J4 esplanade (ticket booth opens 1 hour before the show).

For schools and social service centres
300 tickets available at €3
To allow access to the show to as many people as possible, Archaos Pôle National Cirque offers tickets at €3 for the following shows:
> The shows: Desiderata by the company Cabas, Heroes by Losers Cirque Company, Terces by Johann Le Guillerm - Cirque Ici, Yin by the company Monad, Respire by the company Les filles du renard pâle
> Information and reservations: resa@archaos.fr

GETTING TO EVENTS AND SHOWS

For the social service sector
Ensemble en Provence programme
The Ensemble en Provence program allows groups from the social services field based outside of Marseille to benefit from free bus transportation. more info [in French]

Please contact the reception-ticketing team so that we can welcome you in the best conditions:

> For Archaos shows
Please let us know you are coming by sending an email to: publics@archaos.fr

> For all other venues, you will find their contact details on the Venues page

We would like to inform you that we are being vigilant about respecting the official health guidelines for cultural venues.

Therefore, we would like to thank you in advance for complying with all the instructions that will be given to you at the performance sites as part of the measures related to the Covid-19 epidemic.

Health guidelines in place for the Entre2 BIAC*:

  • A health pass with a QR code is mandatory for all guests older than 12 years and 2 months, please refer to the official guidelines that are currently in force. You can use the offical healthcare simulator [in French] to check the validity of your health pass according to the date for your vaccine booster shot
  • A mask is mandatory for all audiences members who are older than 6 and must be worn at all festival sites and for the entire duration of the show.
  • Bar and catering at J4 will be available according to the regulations in force (limited capacity).
  • All our reception teams will be wearing masks and hand sanitizer will be available at the entrance of each venue.
  • Please do not attend shows if you have Covid symptoms or a positive test. Also, please don’t attend if you are a contact case if your vaccines are not complete.
  • In order to avoid crowding and to allow the performance to start on time, we recommend that you arrive 30 minutes before the beginning of the show.
  • In order to allow to respect health guidelines for the distance between people, you are likely to be taken to a specific seat.
  • Refund insurance (paid service) takes into account situations related to Covid-19: please refer to the specific information given to you when you purchased your ticket.
  • For the shows at the J4, the Archaos Hall and the Vieille Charité, a refund is possible in case of cancellation of your visit due to Covid. Contact us if this is the case.


* Non-exhaustive list

[ GENERAL TERMS OF SALE ]

These general terms of sale concern the tickets sold for the shows produced by Archaos (shows taking place in the following places: Salle Archaos, Esplanade du J4, Vieille Charite).

For other shows, please refer directly to the general sales terms of the festival's partners.

We thank you for complying with all the instructions that will be given to you at the venues as part of both the Vigipirate anti-terrorism plan and the health measures related to the Covid-19 epidemic. To limit your waiting time and to allow the performance to start on time and in the best conditions, we recommend that you arrive at least 30 minutes before the beginning of the show.

Ticket sales: We encourage you to purchase your tickets on the internet to limit the lines and crowding at the venues. If you purchase your tickets at the on-site box office, please try to pay by credit card. If you do pay in cash, it would be appreciated if you have the exact change.

Health guidelines and conditions for attendance: A health pass and a mask are now mandatory in all venues and under all tents. The mask must be worn for the length of the performance as well as when moving about the performance sites. To respect the minimum distances between people required by the health guidelines, spectators will most likely be directed to specific seats.

Discount tickets: Documentation must be provided at the entrance to the venue on the day of the show to justify the requested discount.

Late arrivals: Latecomers will not be admitted once the show has begun. Tickets are non-exchangeable. It is not possible to attend a performance on a day other than the date indicated on the ticket.

Cancellation: If for reasons related to the Covid epidemic, a show has to be canceled, we are committed to providing a refund (excluding booking fees). Some venues may offer you a voucher instead of a refund.

Vigipirate plan: Within the framework of the reinforced security for the Vigipirate anti-terrorism plan, all measures have been taken to ensure the safety of spectators. We thank you for complying with the instructions that will be given upon your arrival, including a systematic inspection of visitors/spectators and their bags. Bulky bags and luggage are not allowed.

As part of the high-alert Vigipirate plan "Alerte Attentat", all measures have been taken to assure the security of our audiences. We ask that you please comply to the instructions that will be given to you when you arrive, in particular during the security check at the entrance. Large bags and luggage are not permitted. We ask in advance that you help the security team by being cooperative and respectful. In order to minimize your waiting time et ensure that the performances can begin on time and in the best conditions, we recommend that you arrive at least 30 minutes before the shows are set to begin. 

>  By telephone
   
Monday to Friday //  9h30 - 13h & 14h - 18h
    +33 (0)4 91 55 61 64

>  Find all the practical information of each event venue in the Venues section